Answers to frequently asked questions
What time is check-in?
Between 3pm and 9pm. Although our check-in time is flexible, we recommend that you contact the Naterra team to specify the arrival time.
What time is check out?
Accommodation must be available from 11am. In any case, we offer you a safe place to leave your luggage so you can enjoy the environment until the last moment.
How can I make a reservation?
On AirBnB, with the conditions of this platform.
Can I modify a reservation at no cost?
Yes. Through Air BnB and with the conditions of this platform.
What are the available payment methods?
Our reservations are managed through Air BnB, with the conditions of this platform.
Where is Naterra?
Naterra is located in the province of A Coruña, within the region of El Ortegal and in a remote town called Couzadoiro. But do not worry, in case of doubt we recommend you to be in contact with our Naterra team to arrive without any difficulty.
Are there any specific policies in place in the face of covid-19?
As a general condition, all guests will be required to comply with COVID-19 procedures in case of presenting symptoms of illness. During their stay they will need to comply with social distancing and hand washing or disinfection measures through the hydroalcoholic gels provided.
How can I access my accommodation if I arrive at dawn?
We recommend that you contact our team directly to schedule a personalized check-in.
Is parking available?
Yes. We have a closed, secure and private parking for guests.
Are pets allowed?
No. In the natural environment of Naterra, guests can live with local fauna, so we do not see it safe to welcome pets.
Are the accommodations safe?
Yes. All accommodations are located within a private property.
Is it possible to smoke in the accommodations?
Smoking is not allowed in the rooms but the private terraces offer you that possibility. Fire is the main risk of the forests that surround us. We would appreciate it if you were very careful with cigarette butts and ashes.
Is there heating in the accommodations?
Yes. The accommodations have a heating system (see accommodation conditions «A Salvaxe»).
Are children allowed in the accommodations?
Children under 8 years of age are not allowed.